Welcome to Southern Vibe, a modern South Indian cafe by the Sankalp Group. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how Southern Vibe collects, uses, stores, and protects your information when you visit our website, place an order, contact us, or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you interact with our website, we may collect information such as:

• Full Name
• Email Address
• Phone Number
• Delivery Address
• City and State
• Any information you provide through enquiry or contact forms

Order Information

When you place an order or make a reservation, we may collect:

• Order details
• Billing information
• Payment confirmation (payments are securely processed through third-party payment gateways)
• Transaction history

Technical Information

We may automatically collect:

• IP Address
• Browser type
• Device information
• Operating system
• Website usage statistics
• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Respond to enquiries and customer support requests
• Manage reservations
• Improve our website and customer experience
• Send order confirmations and service updates
• Share promotional offers and updates (only where permitted)
• Maintain website security
• Comply with legal obligations

3. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Understand visitor behaviour
• Provide a better browsing experience

You can disable cookies through your browser settings, although some website features may not function properly.

4. Sharing of Information

Southern Vibe does not sell your personal information. We may share your information with trusted third-party service providers only when necessary, including:

• Payment gateway providers
• Delivery partners
• Technology and website service providers
• Marketing and communication platforms
• Government authorities where required by law

All third-party partners are expected to maintain the confidentiality of your information.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information from:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While we strive to safeguard your information, no method of internet transmission or electronic storage is completely secure.

6. Marketing Communications

With your consent, we may send you:

• Promotional offers
• New menu launches
• Event announcements
• Festival offers
• Loyalty programme updates

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites or services. Southern Vibe is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing any personal information.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent where applicable
• Object to certain processing activities
• Request a copy of your personal informationTo exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

Southern Vibe may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

11. Contact Us

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us: Southern Vibe A Modern South Indian Cafe by Sankalp Group Email: Info@sankalponline.com Phone: Website: We will make every reasonable effort to respond to your enquiry promptly.